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Wardley Mapping and building situational awareness in the age of service ecosystems.

How do executives make sense of their complex digital ecosystem of cloud services? How do they gain situational awareness? One method gaining increasing popularity in a large number of organisations is Simon Wardley’s “Wardley Mapping” technique. With Simon, and with Roser Pujadas and Mark Thompson, we have been developing and researching of how and why… Read more »

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England’s Electronic Prescription Service: Infrastructure in an Institutional Setting

Good friends in Oslo (Margunn Aanestad, Miria Grisot, Ole Hanseth and Polyxeni Vassilakopoulou) have just launched their edited a book on Information Infrastructure within European Health Care. The book is open-access meaning you can download it for free here.   Our team’s contribution is chapter 8 which discusses England’s Electronic Prescription Service that we evaluated for NPfIT […]

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Government as a Platform – an assessment framework

I’m pleased that my paper with Alan Brown, Jerry Fishenden and Mark Thompson has been published in Government Information Quarterly today! The paper draws together our collective work on platforms and government IT to develop an assessment framework for GaaP (Government as a platform). We then evaluate recent UK government’s digital projects using the framework. “Appraising […]

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Digital infrastructures in organizational agility – Dr Florian Allwein

It was a great pleasure to see Florian Allwein, my PhD student, successfully defend his PhD today. The thesis has significant lessons for practitioners interested in the role of their digital technology in promoting agility within large organisations. The abstract of Dr Allwein’s thesis: Organizational agility has received much attention from practitioners and researchers in […]

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Anti-competitive Artificial Intelligence (AI) – [FT.com]

Yesterday’s FT provides a fascinating article (available here) on the role algorithms may increasingly plan in price-rigging and collusion. While previously humans have colluded to fix prices, today’s algorithms which seek profit maximization may end up colluding in a way which is hard to detect and difficult to stop. Indeed a recent OECD report states: […]

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Artificial Intelligence and human work.

The best computer is a man, and it’s the only one that can be mass-produced by unskilled labour.” (Wernher von Braun) Last night I began to think further about the role of AI and humans in society while attending Future Advocacy’s launch of a report on “Maximising the opportunities and minimising the risks of artificial […]